Friends, The Archive feature and turning Lemons into Lemonade!

I recently wrote a blog post titled – “How many friends do you have?”. In this piece, I defined a “friend” and discussed the importance of building your network of friends!

Well . . . I would like to do just that!

I would like to add individuals to my ‘friends’ network that I can exchange relevant, insightful information, network, etc. Since LinkedIn makes it easy for us – – I figured we could ‘connect’ using their useful platform. So if you are interested, please link in with me!

On the subject of LinkedIn, at the Kennedy Conference Sourcing Summit Shally Steckerl shared something I didn’t know. He said that when you receive a Linedin invitation, if you do not want to include them in your network and click “Do not know”, this counts against that person. If that person gets too many “do not know’s”, they go into LinkedIn ‘jail’ where they suspend your privileges. I didn’t know this! While I sometimes do receive invitations from people that don’t seem to be a good fit for my network, I don’t want to cause them any harm. So what Shally shared was that if you run into that situation, just hit Archive (versus – Do not know) and it will not count against that person.

Lastly – – my partner Karen Antrim has some good information I thought I would share regarding how to turn bad information into good data (see below).

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Using Bad Info to get Good Info – Turning Lemons into Lemonade

As a dedicated sourcing specialist responsible for providing lists of potential candidates, including the candidate’s name, title, company name, phone number, and e-mail, I know the best way to gain good information is by calling into the company. While the Internet is a great source for both passive and active candidates, we all know that data is often out of date. Below is an example of how to use what could be considered bad data to obtain good information and even squeeze more valuable information out of the conversation for your recruiting process.

An example of not conducting the call properly:

“Hi, is Dan Brown still the Director of Purchasing?”

“No.”

“Oh, who is your Director of Purchasing?”

“Bonnie Hunt.”

“OK, thank you.”

“You’re welcome. Good-bye.”

You accomplished your goal. You got the proper name for the Director of Purchasing. However, there is a wealth of information left uncovered. Let’s try again:

“Hi, is Dan Brown still the Director of Purchasing?”

“No.”

“Oh, who is your Director of Purchasing?”

“Bonnie Hunt.”

“OK, thanks. Well that would make sense why his email bounced back. Can you confirm Bonnie’s e-mail for me?”

“Sure, it’s bonnie.hunt@company.com.”

“Thanks. And where did Dan go?”

“He’s in our CA office as VP Strategic Sourcing now.”

“Good for him! What is his new phone number, and does he have a new email?”

“It’s 123.456.5678 and his email should be the same.”

“And that is dan.brown@company.com, right?” (You surmise the string based on what she told you about Bonnie’s email string).

“That’s correct.”

“Great, thanks!”

There is still more info you could get from this conversation depending on what you are looking for. You could continue to ask if Bonnie now reports to Dan, how many people report to Dan, whether they are located around the country, etc. Once you’ve started building a rapport with the person on the phone, keep chatting and learning more.

“So Bonnie now reports to Dan?”

“Yep”

“And are there other purchasing people at this location who also report to Dan or do they report Bonnie now?”

“There is one other Director of Purchasing who reports to Dan from this location. Then the rest of the supply staff are split between Bonnie and John.”

“Oh. John who?”

“John Williams, why do you ask?”

“I was just wondering if it was a different John we might have known. Well, thanks for the updated info. Have a great day.”

If they ask “Who is calling?” or “What is the nature of your call?” chances are they will ask this at the beginning of the conversation when you ask to confirm the email. In my case, I am trying to obtain an e-mail address for either my boss or one of the recruiters, so I respond “My boss was trying to get an email to him and I’m just confirming the address for him.”

Remember, the receptionist is there to help outside callers get to the right person, so if they question you, it’s simply so that they can better serve your needs. Be matter of fact and clearly state what you need.

So even if you have bad information, just keep talking and turn it into good information!

About Karen Antrim:

Karen is the Recruitment Research Director for The RIO Group.  Leveraging her over 20 years in business management, sales and technology, Karen has become an industry expert on developing sourcing strategies to identify qualified, passive talent utilizing cutting edge internet tactics including Boolean search logic, Web 2.0 technologies, etc. in addition to the most tried and proven tool . . . the phone!

Previous to joining Recruiter Academy/RIO Group, Karen was Director of Support Services for Thomson/Creative Solutions.

Source: ERE.net