Onboarding new hires

A long time ago we put in place a system for a client called the First System.  It was designed to improve retention of new hires as they could show that where someone stayed beyond 12-months, they would often stay 3+ years.  But, 70% of new hires left BEFORE the first 12-months!

The First System went something like this:

  1. On the First day their Manager would come and say “hello”.
  2. At the end of the First week HR would call and say “hi”, how’s it going”.
  3. When they received their First pay cheque, payroll would call to make sure it was correct.
  4. At the end of the First month the General Manager would send a letter.

And so it went on.  It was simple, low cost and effective.  Did it work – yes.  Was it always followed – no, of course not.  But how many employers also try and do something similar; start off with great intentions but can’t quite execute it as well as hoped.  Lots and lots of reasons and excuses why not but everyone will know it can only work.

Here’s what I’d do:

  • Capture the e-mail address of every new hire.
  • Build an automated First System to trigger off the right message at the right time.
  • Include a feedback loop to capture employee feedback on both the system and workplace.
  • Use the contact database to communicate various ad-hoc internal messages.
You get the idea.  Lots and lots of excuses why you can’t do this but with employee engagement such a proven area of business performance can you afford not to?  Of course it’s not perfect but is your customer service?

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